Try it without paying

Every new account gets two free credits, which is one free link and the two videos it produces. You can judge the quality before spending anything.

Failed videos cost nothing

If a video does not generate, its credit returns to your balance automatically and you will see it back within a few minutes. Each video is counted separately, so if one of the two renders and the other does not, only the failed one is refunded. You do not need to contact us and there is nothing to claim. This covers the case where our system, the video model or the page you submitted stops the video from being produced.

Completed videos

A credit is spent once a video has been produced, because the generation cost has already been incurred on our side. We do not refund credits for a finished video you simply do not like. Prompts vary, so if a result disappoints you, try a different page on your site or a more specific address.

If a video arrives broken, unplayable or clearly unrelated to the address you gave, that is a fault rather than a matter of taste. Write to us within 14 days and we will return the credit.

Unused credits

You can ask for a refund of credits you have not spent within 14 days of buying them, and we will refund them to the original payment method. After 14 days, unused credits are not refundable, though they do not expire while your account is open.

If we close your account for a breach of the terms, unused credits are forfeited and are not refunded.

How to ask

Write to support@rokon.tech from the email address on your account. Tell us what happened and include the reference shown on your purchase confirmation if you have it. We aim to answer within three working days. Approved refunds usually reach your statement within five to ten working days, depending on your bank.

Before you dispute a charge

Please contact us first. A chargeback freezes the account while the bank investigates, which takes far longer than writing to us. Most problems are solved the same week.

Your statutory rights

Nothing in this policy removes rights you have under consumer law where you live. If local law gives you a stronger right to cancel or to a refund, that right applies.